Thorough cleaning and inspection of problems. Great service by serviceman Mohi
Mohi did very good service for our aircon, well done👍
robert waimoe
Great work by Mohi and Reza. They did the chemical wash and showed me the extend of the dirt in the coil, fan and hidden areas of the aircon. They took care of the machine while cleaning it and suggested to wash it in the common toilet due to the mess it will create. They are very experience in the whole process and made sure the common toilet is not in a mess after it. I truly appreciate the effort and honesty with their service. Will surely engage and recommend them to my family. I am not paid to write all these, just impressed.
Aston Tham
I called for servicing for aircon units. The staff was communicative, for each unit, Recommending the required servicing needed. He also called to check when he could come earlier than scheduled. Great service!
Prissy Goh
Engaged a service on 16 Sep 2024 2. We are very disappointed with your company's services and pricing model. It could have been done better. 3. We asked for a solution to our aircon and are glad you could provide a next day servicing. 4. However, the work was poorly done, and we were charged an exorbitant price of SGD 750 for a second-hand 2018 fan coil after negotiation. Subsequent, we consulted two other companies, and they quoted between SGD 300-400 for a replacement. 5. During the service, our window ledge was also damaged. The technician only pushed the blame and told us that that wasn’t their fault. It was only after multiple times of persuasion that they tried to repair back. The window was also not properly repaired but we saw their effort and let them leave. 6. However that night, water began leaking from the installed fan coil. This caused unnecessary trouble for us (we were not available) and we have to wait until 20 Sep to rectify. 7. On 17 Sep 2024, we called to report all these issues (pricing, water leakage, and damage to the ledge). Mr Lee, manager of Coolman Aircon Service, assured us that he would personally come down and oversee to ensure these matters were addressed. However he did not fulfil his promise and did not turn up. 8. Mr Lee informed us that a refund would be provided due to the spread between his quotation and his competitors on 19 September 2024. However, on 20 September 2024, no refund was provided. 9. On 20 Sep, Mohi came down and managed to successfully resolve ALL the issues for us which we are grateful. The whole process could have been a better one if you could honour your promise and show more empathy for your customers. We are disheartened by your attitude toward your customers. Replying to Administrator query: Invoice number: 18569 Date: 16/09/2024 Time: 1pm Reply by Coolman Aircon: Dear Dave Please advise invoice number, date and time, we will follow up with your case closely. Best Regards, COOLMAN AIRCON SERVICING PTE LTD
Dave
Engage them to do test for my issue. Check done in a sloppy and hasty manner. Damaged my blower when assembling.. would suggest to avoid this company. Reply by Coolman Aircon: Dear Chye Teng Lim Please advise invoice number, date and time, we will follow up with your case closely. We did not received any feedback from consumer regarding damaged your blower when assembling. Can provide a photo if you have any? Best Regards, COOLMAN AIRCON SERVICING PTE LTD
Chye Teng Lim
Fast service, thorough and responsive. 👍
Uzma A
Very nice, clean work.
Nathalie de Lepine
Made an appointment same day. Team was very responsive. Mohi diagnosed the issue and repaired the faulty part. Thank you for your quick assistance!
Irene R
Emergency call on a Sunday due to Air-Con water leakage in bedroom. Prompt & efficient in their response. After inspecting the individual wall-mount units, was able to provide me good advice on what services r needed for the individual units. Efficient & thorough service. Good Job Coolman 👍
